These days, particularly in creative industries, some people will use ‘hey’ instead of ‘hi’. The most formal opening uses ‘dear’ with a person’s title and surname, but if you want to be slightly informal and respectful at the same time, you can use ‘dear’ with a person’s first name. This might be more appropriate if you are writing to a potential customer, or someone you don’t know very well. However, you only ever use ‘hi’ with someone’s first name, never with their title and surname.įor more formal emails, you’ll use ‘dear’ rather than ‘hi’. This is standard usage if you’re emailing colleagues or people you know reasonably well, such as a client you’re in regular contact with. In most cases, you’ll use the greeting ‘hi’. When you start your email, you’ve got two main choices about how to address the person you’re writing to. So, if you want to write business emails and avoid making embarrassing mistakes, read on! This mini guide will help you avoid 8 of the most common faux pas made by native and non-native English speakers alike. Luckily, most of these rules are easy to learn and apply. Why? It’s largely because, when you write an English business email, you need to stick to lots of unspoken rules about language, tone of voice, punctuation and more. However, if English isn’t your first language, it’s all too easy to accidentally make faux pas when writing business emails. It’s a French phrase used in English to refer to words or behaviour that cause offense or embarrassment.
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